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Terms and Conditions

for Elizabeth Cottage

CANCELLATION POLICY

If your booking is cancelled

MINIMUM STAYS


Code of Conduct

General Terms and Conditions

in addition to the above

Holiday lettings operate under a Licence not a tenancy
Consequences of not meeting this Code of Conduct

Where required to ensure compliance, Managers must make Owners, Guests and Visitors aware that:

Number of Guests and Visitors
General obligations of Guests and Visitors

Guests and Visitors must:

Noise and Residential Amenity
Functions and parties
Complaints handling

Guests have an obligation to report any problems or incidents promptly. Guests (and other parties) with formal complaints should in the first instance approach the owner/manager. If the complaint cannot be resolved amicably and immediately, the complaint will be recorded in writing. This record will indicate:

Complaints will be handled

Where the owner/manager has a complaint concerning guests, it will be raised initially with the guest/s. If the matter cannot be resolved amicably, the complaint will be put in writing in the same format as indicated above. The consequences of not complying with the Terms and Conditions requirements are as indicated in “Consequences of not meeting this Code of Conduct” above.


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